|SHIPPING & HANDLING
Non Ibanez Products - UK mainland delivery is FREE on all non Ibanez Products (except Guitar Hangers and Guitar Stands) - For international customers a shipping quote may be requested but we hope you will be pleasantly surprised at our highly competitive rates.
Ibanez products only - Ibanez products are subject to a carriage charge which is calculated according to your destination and total value of the order. The total is shown during checkout before completion of the order process. For international customers a shipping quote may be requested but we hope you will be pleasantly surprised at our highly competitive rates.
All prices include VAT at the standard rate British rate of 17.5% and applies for all EU Countries. We charge all orders in GBP Pounds £, Please note that EURO and Dollar figures are for illustrative purposes only and we do not charge in these currencies. The conversion is done at the time the payment is taken from your card by the bank and no liabillity is taken for any charges made by your credit card company for this service.
WE DO NOT CHARGE YOUR CARD UNTIL YOUR ORDER IS READY FOR DISPATCH. We aim to deliver your order right away. Within the UK mainland we will normally send your order to you in three business days.
BACK ORDERS If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. No charge will be made to your card until your order is ready to ship.
RETURNS POLICY If you receive any item that is different to that which you ordered, please contact us within 7 days from receipt. When we receive the product back, we will contact you & offer you the correct product or a full refund within 10 working days. This does not affect your statutory rights as a consumer.
If you receive any product that is damaged or faulty, please contact us. When we receive the item back, we will either offer you a full refund or a replacement product within 10 working days.
You have the right to cancel your order (without reason) within 10 days of receipt, providing it is complete with all accessories, instructions & original packaging. Return the item together with a covering letter and the original invoice & we will refund the full purchase price within 8 working days of our receipt. Guitar Store UK.com does not disclose buyers' information to third parties.